DOCUMENTATION

THE DESIGN REPUBLIK offers products for sale via pre-order | advanced purchase basis and once the stock is available for dispatch it will be sent from from our distribution provider. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise however due to demand we can not guarantee that the merchandise will be held in stock.

Our Outfits are released on the 8th of each month & there is only a limited quantity available. Once the Outfit quota is subscribed to production will commence.

Generally you will receive your order 60-75 days from the date of order.

We suggest you use Google Chrome to View Our Website. 

Download: http://www.google.com/chrome/

Pls Note: All prices on the website are in USD

**refer to xe.com for approximate currency conversions

 

Important Documentation for your consideration:

SHIPPING INFORMATION:

  1. Our delivery time starts from the moment our pre-ordered collection's production has concluded this includes a 48 hour period where your items will be processed and dispatched by our DC. Please note this can take longer during our promotional periods when it may take a further 24-48 hours for shipments to be dispatched.
  2. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
  3. We work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.

SHIPPING EXCEPTIONS:

Some countries have shipping exceptions, a few of these are noted below.

China

As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information.

Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).

From the rest of the world:

  • South China – +86 20 86669288
  • North China – +86 01 58601076
  • East China – +86 21 55514777

Brazil

Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.

Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.

Gaza

We do not ship to Gaza. To ensure that you still receive your package, please select an alternative shipping address.

Saudi Arabia

A copy of your Saudi National ID or valid resident permit must be provided to DHL when your order arrives at customs.

FREE SHIPPING:

Every now & then, THE DESIGN REPUBLIK will run free shipping promotions. To be notified by email, simply sign up to be a TDR insider. Please note that free shipping promotions will be applied to your order on the payment page.

INSURANCE:

THE DESIGN REPUBLIK does insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. Your signature is agreement that the delivery has been undertaken. 

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you agree that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by THE DESIGN REPUBLIK and transfer of responsibility in the same way.

TAXES & DUTIES:

Taxes and duties are dependant according to your shipping destination and are the responsibility of the recipient & shipped DDU (Delivery Duty Unpaid). Please note taxes and duties are not applicable for Australian orders under 1000 AUD.

As the recipient of the goods, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are always available to assist where we can with what respective Taxes & Duties apply, albeit where we are unable to advise the amount we always suggest you seek this information from the relevant customs bureau in your country prior to ordering. 

RETURNS & EXCHANGES:

RETURNS:

Making a return or exchange is easy. Please just make sure you email us to request a Returns Authorisation (RA) or Exchange Authorisation (EA) number and send your item(s) back within 30 days of receiving your order. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange unless the goods are deemed to have a fault.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Receiving a RA #:

Email us at: customercare@thedesignrepublik.com

    1. Once you have received your RA number, simply send back your item(s) using our collection service. A return shipping fee will be deducted from your refund.
    2. Book a collection with DHL by visiting www.dhl.com and selecting your country to find the telephone number of your nearest DHL. 
    3. Sign the returns pro forma invoice that you received with your order (and fill in the DHL air waybill if applicable). Please leave your package open until the driver has checked the contents.
    4. You will be notified by email once your return has been received and processed.

We recommend that items are returned from the same country to which they were delivered. This ensures that your return reaches us promptly. Orders sent back from a different destination may incur additional charges.

Once your return is received and inspected by our customer care team, we will send you an email to notify you that we have received your returned item. We will also notify you of either the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

EXCHANGES:

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. To prevent this we suggest that you check your measurements with the garment measurements offered on the website. Shipping is also free on the replacement item, but if any duties are applicable you will need to pay these taxes and duties.

Simply request a Exchange Authorisation (EA) via email and specify the new size you require. 

Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a refund and purchase the new piece separately, it just makes the transaction easier for everyone.

The time it may take for your exchanged product to reach you, may vary depending on where you reside, however please be assured we will be processing the exchange as soon as possible once we have received it into our DC.

RECEIVING A REFUND:

Your refund will be credited to the original payment method.

Customs duties and sales taxes, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 7-14 working days to show on your account due to varying processing times between payment providers.

Late or missing refunds:

If you haven’t received a refund yet:

1. First check your bank account / credit card account again.

2. Then contact your credit card company, it may take some time before your refund is officially posted to your credit card account.

3. Next contact your bank. There is often some processing time before a refund is posted.

4. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@thedesignrepublik.com

GIFTS:

We all love to receive gifts & our items are beautifully packaged to make gift giving easy. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

LATE RETURNS:

Your item(s) should be sent back to us within 30 days. Returns outside of this timeframe may be accepted only at the discretion of THE DESIGN REPUBLIK and may only be refunded as a store credit.

We will obviously do what we can to please our customers however as our outfits are offered as limited edition & for only 30 days we really appreciate your help in returning to us in the 30 day window so that we may offer these items for sale.

OUR RETURNS POLICY:

All items should be returned new, unused, and with all THE DESIGN REPUBLIK and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. We take great care in offering beautifully well priced garments, so pls take care & respect with the items you are returning.

Please email customercare@thedesignrepublik.com if any of your purchases have been delivered without THE DESIGN REPUBLIK tags, this will ensure problems are avoided if the items need to be returned or exchanged.

All items returned should have a Return Authorisation (RA) number. Unidentified returns may be returned to the sender. Returns following our policy allow for more efficient refunds.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Sleepwear, Activewear, Lingerie & Swim:

Sleepwear, activewear, briefs, swimming costumes and bikini bottoms should only ever be tried on over underwear, for swimming costumes this must be done without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

Shoes:

All shoes must be tried on a carpet surface until you are certain you wish to keep them. If you do not wish to keep them, shoes should then be returned unmarked and in their original, undamaged shoe box as this box forms part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

FAULTY GOODS:

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

For all faulty items outside of our Returns Policy, please contact customercare@thedesignrepublik.com

PRODUCT COLOUR:

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate however since we mainly use Black, Grey, Navy & White in our collection you can be assured we have selected the truest colours.

FURTHER IMPORTANT INFORMATION:

  • All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately as we pride ourselves on our quality.
  • Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
  • Items should be returned in their original packaging to ensure they are adequately protected in transit. Note: Shoe boxes should also be protected with bubble wrap as they are considered part of the product, and your return may not be accepted if the box is damaged.
  • We prefer that items are returned to us via DHL to ensure that they are protected and insured during transit. However, you may return the goods by any secure means. Our address for all returns is:  The Design Republik | Hammersourcing | Hai Yun Jiaylun | Shenzhen 518067
  • and we request that you contact us at customercare@thedesignrepublik.com in relation to such returns. Please note that we may not accept liability for goods that are not returned via DHL, if these goods are lost the loss is unfortunately yours.

PAYMENT SECURITY:

Payment Methods:

We accept Visa, MasterCard & American Express. We use Stripe Inc US to process all of our Credit Card Payments. 

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site. Once this transaction is complete, you will then return to THE DESIGN REPUBLIK.

Payment Security:

All transactions on this website are processed using Stripe Inc US, a secure online payment gateway that encrypts your card details in a secure host environment.

Website Security:

To help ensure that your shopping experience is safe, simple and secure THE DESIGN REPUBLIK is hosted on Shopify Inc.

They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application.

They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (http://www.shopify.com/legal/terms) or Privacy Statement (http://www.shopify.com/legal/privacy).

TERMS OF SERVICE:

This website is operated by THE DESIGN REPUBLIK. Throughout the site, the terms “we”, “us” and “our” refer to THE DESIGN REPUBLIK. THE DESIGN REPUBLIK offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS:

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state | province of residence, or that you are the age of majority in your state | province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS:

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION:

We are not responsible if any information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES:

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES:

Our products or services are available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Orders:

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

THE DESIGN REPUBLIK offers products for sale via pre-order | advanced purchase basis and once the stock is available for dispatch it will be sent from from our distribution provider. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise however due to demand we can not guarantee that the merchandise will be held in stock.

Pre-order customer will receive items in priority to customers on the waiting list. Please be aware that we may be unable to deliver selected pre-order merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the advance payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our site, we will attempt to notify you by email within 48 hours of the product becoming available on the site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

THE DESIGN REPUBLIK will store a record of your transactions for a minimum of one year.

Pricing Policy:

Prices shown on the Site are in US Dollars (USD $). Prices for our products are subject to change without notice.

Sale Price Adjustment:

THE DESIGN REPUBLIK is happy to offer a sale price adjustment on items purchased up to 5 days prior to the commencement date of a sale or promotion. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale | Promotion Price Adjustments will be credited to your THE DESIGN REPUBLIK account in the form of a store credit which will be valid for 6 months.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

Please note we know there is nothing worse than buying something as part of a sale or promotion only to find it discounted further. At THE DESIGN REPUBLIK we will not be in a habit of discounting something & then placing a better discount or promotion shortly afterwards.

Acceptance of your order:

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and THE DESIGN REPUBLIK will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Hong Kong, and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of THE DESIGN REPUBLIK.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms Of Service.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

Payment:

Payment can be made by Visa, MasterCard, American Express, you can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal. Once this transaction is complete, you will then return to THE DESIGN REPUBLIK. Payment will be debited and cleared from your account upon placement of your order.

You confirm in placing the order with THE DESIGN REPUBLIK that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If for any reason the issuer of your payment card refuses to authorise payment to THE DESIGN REPUBLIK, we will not be responsible for any delay or non-delivery.

We take upmost care to make our site secure. All credit/debit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, THE DESIGN REPUBLIK uses Payment Card Industry Data Security Standard (PCI-DSS).

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Furthermore, we take upmost care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Promotional Codes:

Promotional codes cannot be used in conjunction with any other promotional code or offers, and must be redeemed by the date of expiry.

Insurance & Delivery:

THE DESIGN REPUBLIK insures each purchase during the time it is in transit until it is delivered to your specified address for delivery. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to the reciever. If you have specified a recipient who is not you for delivery purposes i.e. the reciever of a gift then you accept that evidence of a signature by them is evidence of delivery and fulfilment by THE DESIGN REPUBLIK, and transfer of responsibility in the same way.

THE DESIGN REPUBLIK is not responsible for any delays that may be caused by customs clearance processes, we will work with DHL to ensure any delays are mitigated.

ACCURACY OF BILLING AND ACCOUNT INFORMATION:

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

OPTIONAL TOOLS:

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

INTELLECTUAL PROPERTY:

Use of this site and its contents grants you no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content. All content including trademarks, designs, business model, sales format and intellectual property rights displayed on this site are protected by national intellectual property and other laws and international treaty provisions.

Any reproduction or redistribution of the above listed content is prohibited and may result in civil penalties. 

 

The sale of our outfits in this manner is unique to us & is protected by copyright. Any replication of this business model is prohibited and may result in civil action & penalties.

Permission to use any of the content of this site is only possible when authorised by THE DESIGN REPUBLIK.

 

PRIVACY POLICY:

THE DESIGN REPUBLIK ("THE DESIGN REPUBLIK ", "we", "our", "us) is a trading name of Westwood Inc Limited (HK). We respect the privacy rights of our online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide to us. 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

PERSONAL INFORMATION:

Your submission of personal information through the store is governed by our Privacy Policy. 

CONSENT:

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customercare@thedesignrepublik.com 

DISCLOSURE:

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY:

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

THIRD-PARTY SERVICES:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY:

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES:

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

AGE OF CONSENT:

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS:

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PROHIBITED USES:

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall THE DESIGN REPUBLIK, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION:

You agree to indemnify, defend and hold harmless THE DESIGN REPUBLIK and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY:

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION:

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT:

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW:

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong or Australia.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to 


QUESTIONS AND CONTACT INFORMATION:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Compliance Officer at customercare@thedesignrepublik.com